I began this project by surveying the uses of statuses in our products – where they appeared, what kinds of information they conveyed, and how they were displayed. To better understand how this was handled in the broader UX community, I then explored articles & white papers on the subject, and reviewed how other publically-available design frameworks handled statuses.
Once I had categorized and generalized the use cases, I began sketching out potential guidelines and styling options. I conducted user research with both the end users of our products, and the Blackbaud designers who would be using the guidelines.
This process of research and iteration lead to a final design that I presented to the Blackbaud UX Senior Leadership team. The UI design and UX guidelines were approved, and are now part of the SKY UX library.