About me
I am a Senior User Experience Designer for Blackbaud, serving as design & research lead for our learning management system, higher education products, and tuition management system.
My background is in HCI design and education, and I hold Masters degrees in both fields. Along with some wonderful co-authors, I’ve published a few papers over the years. You can check those out on Google Scholar.
Outside of professional life, I am a traveler, a runner, a volunteer, and a fan of the Oxford comma.
Design skills
Process
Each project has its own unique qualities that influence the design process. This section outlines some of the methods and tools I use on a daily basis as a Senior User Experience Designer at Blackbaud.
My generalized process
Research: Understand the space
Iteration: Learn through trial, error, and insight
Presentation: Communicate with context and clarity
Critique: Embrace rigorously honest feedback
Measure: Compare design goals with results
Reflection: Improve with experience
Research/Design Methods
Affinity Diagramming
Analytics
Card Sorting
Contextual Inquiry
Diary Studies
High-Fidelity Prototyping
Interviewing
Low-Fidelity Prototyping
Paper Prototyping
Personas and Scenarios
Surveys
Usability Testing
Portfolio
This selected portfolio is drawn from my design and research work at Blackbaud. Among other things, it includes examples of creating new product features, improving existing features, developing a prototyping toolkit, and applying a new UX framework on existing products.
Interactive Rubrics
Improving teacher/student communication
Gradebook Improvements
Helping teachers manage their grades
Axure RP Pattern Library
Streamlining the prototyping process
Admissions Scheduling
Connecting schools with their candidates
Admissions Committee Review
Modernizing the committee review process
Contact
Want to talk? Send me a message below and/or connect with me on LinkedIn.
Thanks for visiting!
I created this site and its contents using WordPress, CSS3, Axure RP, Illustrator, Photoshop, Balsamiq, and Sketch.
The About Me photo was taken by Natasha Komoda.